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Beware of International Shopping Scams: Preventing Cross-Border Transaction Fraud

Mr. Liu found a mobile phone on an overseas e-commerce platform and paid $2,000 through the platform's "Quick Payment" link. However, the seller didn't ship the item on time. Mr. Liu contacted the seller several times but to no avail, and the platform's customer service also failed to resolve the issue. Furthermore, the seller's website was no longer accessible.

Home Beware of International Shopping Scams: Preventing Cross-Border Transaction Fraud

Beware of International Shopping Scams: Preventing Cross-Border Transaction Fraud

By : Financial Legal Aid
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Case Overview:

Mr. Liu found a mobile phone on an overseas e-commerce platform and paid $2,000 through the platform's "Quick Payment" link. However, the seller did not ship the item on time after payment. Mr. Liu contacted the seller repeatedly but to no avail, and the platform's customer service also failed to resolve the issue. Furthermore, the seller's website is no longer accessible.

Legal Response:

Consultation and Evidence Collection:
Mr. Liu conducted an initial consultation with Financial Legal Aid and provided the attorney with all payment receipts, transaction emails, and communication records with the merchant. After reviewing the information, the attorney discovered compliance issues with the platform and decided to assist Mr. Liu in further investigating the case.

Transnational Background Investigation:
Mr. Liu conducted an initial consultation with Financial Legal Aid and provided the attorney with all payment receipts, transaction emails, and communication records with the merchant. After reviewing the documents, the lawyer determined that the platform had compliance issues and decided to assist Mr. Liu in further handling the matter.

Cross-border Recovery and Coordination:
Financial Legal Aid worked with the relevant payment companies to freeze the merchant's account and contacted the platform operator and law enforcement agencies in the merchant's registered jurisdiction to conduct an investigation. The lawyer also recommended that Mr. Liu file a complaint with an international consumer protection organization to bolster his legal rights.

Legal Process and Outcome:
Through international cooperation, Financial Legal Aid successfully froze some of the funds and applied to the court for access to the platform's operational records and transaction logs. Through multinational legal collaboration, Mr. Liu recovered some of his funds, and the platform was ordered to compensate for some of his losses.

Outcome and Recovery:

This case highlights the importance of caution for investors and consumers in cross-border shopping regarding the legitimacy of the platform and the background of the seller. Thorough research before making a payment is crucial to avoid becoming a victim of scams.